Frequently Asked Questions
Check our Product-Specific FAQs or browse the Store FAQ below.
Contact & My Account
How can I contact Customer Service?
You can email us at: hello@thirmik.com or via phone support at +1-(415) 325-2921
For additional inquiries, please check out our Contact Us page for more information.
I am having trouble logging into my account
If you are having trouble logging into your account please email us at: hello@thirmik.com
For additional inquiries, please check out our Contact Us page for more information.
How do I cancel my order?
Cancelling your order after it has been dispatched is not always guaranteed. Please email us at: hello@thirmik.com right away and we will try our best.
Shipping Details
Where does my order ship from? And will I be charged customs charges?
US & international supplement orders ship from our local warehouse in Denver.
Please note that any non-supplements may be shipped from our overseas warehouse, depending on the location.
International shipments may incur local duties/taxes upon delivery.
When will I receive my order? What about Express Shipping? What shipping methods are used?
Orders are typically shipped the next business day.
Once shipped, you will receive an email with the tracking link.
If you can't find it in your inbox, please check your spam folder as sometimes the emails may end up there!
US Supplement Orders are delivered within 2-4 business days.
International orders are typically delivered between 7 to 10 business days.
Shipping times and methods are determined by various factors, including order size, weight, and the specific shipping address.
Where can I find the price on the packing slip?
You will not find a price on the packing slip as it only contains a list of goods contained in the package. Your invoice is delivered by e-mail and will show the order price and total.
Does Thirmik charge for shipping?
Thirmik provides FREE standard shipping on all orders over $80!
Only part of my order arrived?
We’re currently in the process of moving the rest of our entire brands fulfillment line to the USA! During this transition, some orders may be split into multiple shipments.
Right now, our supplement stock is being prioritized and fulfilled first—so you may receive it faster than the rest of your order.
Please be patient as the remaining items will arrive safely and are in good hands. If this applies to you, you’ll receive separate tracking emails for each shipment.
Thank you for your understanding and support during this exciting update!
Does Thirmik ship internationally?
Absolutely! In addition to the USA, Thirmik proudly ships to many countries around the world.
Add your favourite product to checkout and select your address to see if a shipping option is available.
If your country is listed, you’re all set to receive our products.
NOTE: International orders may incur local duties/taxes upon delivery.
How to track my order?
Once your order has been shipped by us, we will email you with a tracking number. If it is not there, please wait minimum 3-5 days for the tracking number to be updated.
After you have made an order, you can track it by going to our tracking page on our website.
On the order tracking page, you can find your order's status by entering any of the following:
- Your email or phone number you used to shop with us
- Your order number (we email you this after you place your order)
- Your tracking number (this will be located in the confirmation email once your order is shipped)
Subscription Management
How do I change the address on my subscription order?
Step 1: Log in at Thirmik.com
(From the main menu go to the Account tab and click Sign into my Account)
Click here to be directed to account sign in now
Step 2: Enter your email address and password and click Sign Into My Account
Step 3: Click the Manage Subscriptions tab
Step 4: Click Change shipping and enter your new address
Step 5: Tick the box Use for all shipments and press Add New Address
You’re all set! The system will automatically update the address for your subscription.
How do I change the delivery date of my next subscription order?
Step 1: Log in at Thirmik.com
(From the main menu go to the Account tab and click Sign into my Account)
Click here to be directed to account sign in now
Step 2: Enter your email address and password and click Sign Into My Account
Step 3: Click the Manage Subscriptions tab
Step 4: The scheduled delivery date will be displayed under Upcoming Shipments
Step 5: To change the delivery date, click on Change Date and select the date you want your product to be shipped. To change the order date to send as soon as possible, click Send Now
You’re all set! The system will automatically update the delivery date for your next subscription order.
How do I change the credit card for my subscription orders?
Step 1: Log in at Thirmik.com
(From the main menu go to the Account tab and click Sign into my Account)
Click here to be directed to account sign in now
Step 2: Enter your email address and password and click Sign Into My Account
Step 3: Click the Payment Methods tab
Step 4: Click on the Add New Payment Method button and add your new payment details
Step 5: Tick the Default Payment Method box
Step 6: Click the Save Payment Method button
You’re all set! The system will automatically update the payment method for your subscription.
Can I pause my subscription?
Step 1: Log in at Thirmik.com
(From the main menu go to the Account tab and click Sign into my Account)
Click here to be directed to account sign in now
Step 2: Enter your email address and password and click Sign Into My Account
Step 3: Click the Manage Subscriptions tab
Step 4: Find the subscription you’d like to pause
Step 5: Click the Pause Subscription button
Step 6: A pop-up will appear for you to select a resume date. Once you've selected a date, click the Confirm button
You’re all set! The system will automatically update the delivery date for your next subscription order.
Currency, Payment & Purchasing
Why was my credit card declined? Why won’t my payment go through?
Your credit card payment may be declined for a number of common reasons. When purchases are submitted to your bank account, banks have automated systems in place to determine whether or not to accept the charge. Factors may include card information like expiration date, account balance, or spending habits (such as you rarely purchase online).
Unfortunately, we don’t receive information as to why your card may have been declined. Regardless of the reason, we recommend calling your bank or credit card company to resolve this. Explain that you are making a purchase with Thirmik and then try to place your order again.
If you follow these steps and your payment is still declined, we suggest you use a different credit card to place your order, or email us at at: hello@thirmik.com
Can I pay with any currency?
We’re currently able to accept U.S. dollars (USD), Canadian dollars (CAD), and British pounds sterling (GBP) and many more.
How is the conversion rate calculated?
The conversion rate for Canadian dollars and British pounds sterling is calculated against US dollars using the Bloomberg currency exchange. It’s updated once daily to make sure you’re getting the latest exchange rate.
My preferred currency wasn’t automatically selected. Can I choose a different one?
Yes. To manually select your preferred currency from the three options we currently offer, scroll to the bottom of any page of the website, click the three-letter currency code (“USD” or “CAD”, for example), then choose a currency from the pop-up menu.
You can also change currencies on the checkout page by clicking the same three-letter currency code mentioned above.
What forms of payment do you accept?
We accept the following methods of payment: Visa, Mastercard, American Express, Debit Visa, Debit Mastercard, Paypal, Google Pay, shop pay and more.
Do you have a subscription or autoship program?
Yes! All customers can take advantage of our Subscribe & Save program. With Subscribe & Save, we’ll automatically ship your monthly supply for as long as you want and you can save up to 17% on every monthly order as well.
What are your subscription program Terms and Conditions?
Please see the Terms and Conditions for our Subscribe and Save Program.
Does Thirmik offer samples?
Sorry, we do not have sample sizes of our products to send out at this time. Because of our 90-day Money Back Guarantee, you have 3 months to try a full size bottle of any product with zero risk. Details of this guarantee are available here.
Guarantees, Returns & Refunds
What if I have sensitivities to the product or decide it's not right for me?
You’re not “stuck” if you don’t like it. That’s because you get 90 days to try any of our products.
If for whatever reason you’re not satisfied, we’ll refund all unopened and even partially used bottles.
All you need to do is contact us for our closest warehouse to your location and send back the unopened bottles within 90 days of purchase.
Please see “How do I return my order?” for further details.
If you need anything at all please contact our customer care team at: hello@thirmik.com or on our Contact Us page for more information.
How do I return my order?
Yes of course! We totally understand it's hard to trust a product which sounds too good to be true. That's why you are completely covered with our 90-day change of mind guarantee! Changed your mind? Contact us and we will arrange a stress-free refund!
For any questions regarding our products or assistance with your order, please contact our customer care team at: hello@thirmik.com or on our Contact Us page for more information.
You can expect a response within one business day. If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!
What is the 90-Day Bone Restoration Guarantee?
We stand by the effectiveness of our products. If you're not satisfied and see no improvement in your bone strength, posture, or confidence in 90 days, you may be eligible to receive the item for free.
Eligibility Requirements:
- You must provide a receipt or proof of purchase.
- You must have used the product consistently as recommended.
- Contact us with evidence or documentation showing your experience with the product (e.g., photos, detailed usage notes, DEXA scans).
Next Steps:
In the case that you are not satisfied with the results of using our product, please contact our customer care team at: hello@thirmik.com or on our Contact Us page to enquire about your eligibility for a money-back guarantee claim. This guarantee is designed to ensure that you have confidence in your purchase.
Exclusions:
- Thirmik's Guarantee may only apply to the first purchase of that product and may not cover damaged or opened products.