Return & Refund Policy

If for any reason you are not satisfied with your product, we offer a hassle-free return policy. Returns are accepted within 30 days of receiving the order, as long as the product meets basic return conditions.

To initiate a return, please contact our customer support team at thirmik.cs@gmail.com with your order number and reason for return.

*30-Day Satisfaction Guarantee

We stand by the effectiveness of our products. If you do not see results within 30 days of using the product, you may be eligible to receive the item for free.

Eligibility Requirements:

  • You must have used the product consistently as recommended.

  • Contact us with evidence or documentation showing your experience with the product (e.g., photos, detailed usage notes).

This guarantee is designed to ensure that you have confidence in your purchase.

14-Day Change of Mind Guarantee

You can request a return within 14 days of receiving your item if you’ve changed your mind.

Conditions for Eligibility:

  • The product must be unused and in its original, unopened packaging.

  • You must provide a receipt or proof of purchase.

Exclusions:

  • Opened or used products cannot be returned due to the hygienic nature of our items.

  • Items purchased using store credit or gift cards are non-refundable.

  • Final Sale Items

How to Initiate a Return:

  • Contact us via our Contact Page with your order details.

  • Once approved, we’ll provide return instructions.

Important Notes:

  • Customers are responsible for return shipping costs, as we currently do not provide prepaid labels.

  • Shipping fees are non-refundable.

  • Returns sent without prior approval will not be accepted.

  • Suspicion of abusing the return policy (e.g., excessive returns, reseller activity, or fraud) may result in denial of returns.

7-Day Refund for Damaged, Defective, or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Steps to Resolve:

  1. Inspect your product immediately upon delivery.

  2. Contact us with the following:

    • Clear photos or videos of the damaged or incorrect product.

    • Photos of the shipping label.

Resolution Options:

  • We will issue a replacement

  • If the product appears to be non-functional, ensure it has been charged for at least 2-3 hours before contacting us.

Lost, Stolen, Misdelivered & Holiday Packages

Lost or Severely Delayed Packages:

If tracking shows no updates for 45 days, we will:

  • File a claim with the shipping carrier.

  • Send a replacement.

Stolen Packages:

  • If your package is marked as delivered but cannot be found, we’ll assist you in locating it. However, we cannot issue compensation unless sufficient evidence is provided.

Incorrect Address or Unclaimed Packages:

  • If you provide an incorrect address or fail to claim the package, we cannot offer a refund or reshipment.

Holiday and Seasonal Shipping Delays

During busier periods such as Christmas or other holidays, orders may take longer to arrive due to factors beyond our control. Please allow additional time for your order to be processed and delivered.

  • We aim to process all orders within 1-3 business days, but delays may occur during peak periods.

  • Refunds are not offered for items purchased as gifts that fail to arrive on time due to shipping delays.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason, as long as:

  • The product is unused, in its original packaging, and in the same condition as received.

  • You provide proof of purchase.

To initiate a return, please contact us via our Contact Page.

Refund Processing

Once we’ve received and inspected your return, we’ll notify you about the status of your refund:

  • Approved refunds will be processed to your original payment method within 10 business days.

  • If your bank or credit card provider takes longer, please allow an additional 5-7 business days for the funds to reflect.

If you haven’t received your refund after 15 business days, contact us through our Contact Page.

Changes to This Policy

We reserve the right to modify or update this policy at any time. Changes will take effect immediately upon posting on our website. It’s your responsibility to review the policy periodically.

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