Device Refund Policy
Last Updated: July 25, 2026
Our Promise
Every Thirmik device is manufactured to a high standard and tested before it leaves our facility. We stand behind the quality of what we ship—and we believe the best way to know if a device is right for you is to actually use it. That is why every device comes with our 30-Day Home Trial.
By placing an order with Thirmik, you acknowledge and agree to the terms outlined in this policy. We reserve the right to update this policy at any time. Changes take effect immediately upon posting to our website.
The 30-Day Home Trial
Try your device at home for 30 days. If you use it consistently as directed and are not satisfied with your experience, contact us within 30 days of delivery and we will make it right—up to and including a refund of your purchase price.
Eligibility Requirements
To qualify, you must meet all of the following requirements:
- Use the device consistently as directed for at least 21 days. We ask that you give it three full weeks of regular use, as results build over time.
- Contact us within 30 days of the delivery date.
- Provide your order number and a brief description of your experience.
- Be a first-time purchaser of the product. Only one trial resolution is available per customer, per product.
- Provide proof of purchase.
How It Works
- Contact us at hello@thirmik.com within your trial window.
- Tell us how you've been using the device and what has not met your expectations.
- Our support team will respond within 1 business day and work with you toward a fair resolution.
- If a refund is approved, it will be processed to your original payment method as described in the Refund Processing section below.
Please Note: Original shipping charges are non-refundable. Depending on the circumstances, we may request that the device be returned. Return shipping costs, duties, taxes, and any applicable fees are the responsibility of the customer. In some cases, we may allow you to keep the device instead. Our team will confirm the appropriate resolution during your claim. Items returned without prior authorization may not be accepted.
Device Arrives Damaged or Defective
If your device arrives visibly damaged, is missing components, or does not function upon delivery, please contact us within 14 days of receiving your order. We will make it right at no additional cost to you.
To File a Claim
- Contact hello@thirmik.com within 14 days of delivery.
- Include your order number.
- Include clear photos or a short video showing the damage or defect.
- Include a photo of the outer packaging and shipping label.
Resolution
If your claim is approved, Thirmik will, at its sole discretion, replace the product or refund the purchase price. Replacement is our standard remedy.
Replacement units are dispatched at no cost to you. Please allow approximately 3–6 weeks for delivery, as our devices ship from our international fulfillment center.
You are not required to return the original damaged unit. Items returned without prior authorization may not be accepted.
Important: Claims submitted after 14 days from delivery are not eligible under this section. If you discover an issue after this period, please contact us and we will review your situation individually.
Warranty Options
2-Month Limited Warranty (Standard)
Your Thirmik device is covered by a 2-month limited warranty beginning on the date your order is delivered. This warranty covers manufacturing defects and mechanical or electrical failures that occur during normal use.
What Is Covered
- Mechanical or electrical failure under normal use.
- Component failure not caused by misuse, accidental damage, or improper care.
- Manufacturing defects that prevent the device from functioning as intended.
What Is Not Covered
- Damage caused by drops, impacts, or mishandling.
- Water damage beyond the device's stated water-resistance rating.
- Damage caused by using the device outside the provided instructions.
- Normal wear and tear over time.
- Devices purchased from unauthorized third-party sellers.
How to Make a Warranty Claim
- Email hello@thirmik.com with your order number and a description of the issue.
- Provide clear photos or a short video showing the problem.
- Your claim will be reviewed within 3 business days.
- If approved, your replacement or resolution will be dispatched within approximately 3–6 weeks.
If a warranty claim is approved, Thirmik may, at its sole discretion, replace the product or refund the purchase price. Replacement is our standard remedy.
If you choose to return your device instead of receiving a replacement, the following restocking fees apply:
- 15% for opened products.
- 5% for unopened products.
Return shipping costs, duties, taxes, and any applicable fees remain the responsibility of the customer. Please contact hello@thirmik.com before sending any item back. Returns sent without authorization may not be accepted.
Optional Extended Warranty (12 Months)
Your standard warranty expires 2 months after delivery. For longer protection, you may purchase an optional 12-month Extended Warranty.
Coverage
- Extends your warranty from 2 months to a total of 12 months from the original delivery date.
- Covers the same manufacturing defects and mechanical or electrical failures as the standard warranty.
- All exclusions under the standard warranty continue to apply.
Purchase Options
- Available during checkout.
- Available through your post-purchase email sent within 3 days of ordering.
- Available by contacting hello@thirmik.com within 30 days of delivery.
The extended warranty is non-transferable, cannot be cancelled or refunded after purchase, and cannot be added after the 30-day purchase window has expired.
Making an Extended Warranty Claim
- Contact hello@thirmik.com.
- Include your order number.
- Provide proof of your Extended Warranty purchase.
- Include supporting photos or videos.
- Claims are reviewed within 3 business days.
- If approved, your replacement or resolution will be dispatched within approximately 3–6 weeks.
Important: The Extended Warranty provides one replacement per device, applies only to the original purchaser, is non-transferable, and must appear as a separate line item on your original order confirmation.
Health & Medical Considerations
Our devices are intended for general wellness purposes and are not medical devices. It is your responsibility to consult your healthcare provider before ordering, particularly if you are pregnant, have a pacemaker or other implanted medical device, have recently undergone surgery, or have any condition that may affect your ability to exercise safely.
If at any time during use you experience pain, dizziness, or discomfort, discontinue use immediately and seek medical advice.
If your healthcare provider advises against using the device after purchase, please contact our support team. We review these situations individually as a courtesy; however, medical advice alone does not qualify under our standard refund policy.
Refund Processing
Refunds are available only under the following circumstances:
- The 30-Day Home Trial.
- Verified damaged or defective product claims where Thirmik elects to issue a refund.
- Approved warranty claims where Thirmik elects to refund instead of replace.
- The European Union 14-Day Cooling-Off Right.
No other section of this policy provides for a cash refund.
Once your request has been reviewed, we will notify you of the outcome. Approved refunds are processed back to your original payment method within 10 business days. PayPal refunds typically appear sooner.
If your refund has not appeared after 14 business days, please contact your bank first to confirm there are no delays before reaching out to us.
Please Note: We strongly advise against filing a chargeback or payment dispute while your refund request is being processed. Doing so significantly delays the process—sometimes by more than 75 days—as your financial institution must conduct its own investigation.
Submitting a refund request does not guarantee approval. Thirmik reviews all claims individually and monitors requests to identify potential misuse of our policies. We reserve the right to refuse service where appropriate. Refunds may be issued either as store credit or to the original payment method at our discretion.
Lost or Stolen in Transit
Lost or Severely Delayed Packages
If tracking has not updated for 45 consecutive days, we will file a claim with the shipping carrier and arrange a replacement shipment at no additional cost.
If you believe your package has been lost, please contact us with your order number.
Stolen Packages
If your tracking shows "Delivered" but you cannot locate your package, contact us immediately.
We will investigate with the carrier. Compensation for stolen packages requires supporting evidence and cannot be guaranteed in every case.
Please include:
- Your order number.
- A description of what happened.
- Any available photo evidence.
Incorrect Address & Unclaimed Packages
Please verify your shipping address carefully before placing your order.
- Address changes cannot be guaranteed after 2 hours from purchase.
- Customers are responsible for providing the correct shipping address.
- Customers are responsible for claiming their package upon delivery.
- We cannot guarantee refunds or replacement shipments for orders sent to an incorrect address supplied by the customer or for packages that go unclaimed.
Order Changes & Cancellations
You may request an order change or cancellation within 2 hours of placing your order by contacting hello@thirmik.com.
After this period we cannot guarantee changes, and once an order has shipped it can no longer be cancelled.
Refusing delivery or failing to claim a package does not constitute a return and is not automatically eligible for a refund.
Refused, undeliverable, or unclaimed shipments are reviewed individually. Any refund issued may be reduced by outbound shipping costs, handling charges, return-to-sender fees, and carrier charges incurred.
If you no longer want your device after it has shipped, we encourage you to accept delivery and then contact us. Our 30-Day Home Trial is designed specifically for this situation and almost always results in a better outcome than refusing the shipment.
Preorders
Selected Thirmik devices may occasionally be offered on a preorder basis.
Preorder purchases are charged in full at the time the order is placed. Your order is immediately allocated and enters our fulfillment queue.
Because fulfillment begins immediately, preorder purchases follow the same cancellation policy as all other orders. Changes or cancellations can only be guaranteed within 2 hours of purchase.
Estimated delivery windows are displayed on the product page and during checkout. These dates are estimates only and are not guaranteed.
You will receive tracking information once your order has been dispatched. International tracking may update infrequently while your shipment is in transit. This is normal and does not necessarily indicate a delay.
Important: All time-based protections under this policy—including the 30-Day Home Trial, the 14-Day Damaged-on-Arrival Window, and both warranty periods—begin on the delivery date, not the order date. Waiting for a preorder never reduces your coverage.
If your estimated delivery window has passed and your order still has not arrived, please contact hello@thirmik.com. We will investigate with the carrier immediately. Please allow the full estimated delivery window to pass before submitting a not-received claim.